Consumers are today faced with an ever-increasing choice when it comes to where they source goods. This has also had the effect of allowing companies to take advantage of the ever-increasing global demand for goods sourced from a variety of countries. However – one of the keys to successfully servicing this growing demand is selecting the right freight forwarding company. It is an unfortunate state of affairs that there are companies that claim to supply professional handling of imports and exports – but not all of them adhere to best practice. So how do you make sure that you have selected the right company to supply freight forwarding services – and ensure that your organization benefits from an increasingly global marketplace? Here are some hints and tips.
One of the key considerations when selecting a freight forwarding company must be their experience. International import and export is a highly complex business – experience counts. The freight forwarder must be able to navigate issues such as effective routing, transportation options, warehousing solutions and the complexities of customs regulations. Often it is the relationships that the freight forwarder has established that will provide the peace of mind that your goods are in good hands.
This brings us neatly to the second consideration. When selecting a freight forwarding company the savvy business owner will ensure that they get an insight into the forwarders network of business contacts and partners. The reputation of those partners can be an indicator of whether you will be dealing with a company that is professional and knows their business. That network is often country-specific – if you are exporting to Nigeria it will not help if the freight forwarder has an extensive network of partners and contacts in Argentina – the network must be country-specific.
One of the ways to obtain that peace of mind is to simply ask for contactable references – preferably in a business similar to your own. Make the extra effort to get in contact with those references and ask them about their experiences with the freight forwarder you are considering. Make sure to ask them about the freight forwarders levels of customer service. Customer service can make or break the relationship that you have with your service provider.
Keeping these simple considerations at top of mind can lead to a relationship that will grow with time – and ensure that your business flourishes in the ever more competitive global market.